For orders placed before July 4, 2025 (and for international UPS orders placed before July 1, 2025), the following return policy applies:
Within the trial period of 14 days, your order or part of your order can be returned, within the European Union and other selected countries. Register your return online within the 14-day trial period and send back your order or part of your order within the following 14 days.
- Please neatly pack the items you want to return back into the PB box
- Shoes need to be returned in the original packaging (do not use the shoebox for shipping)
- Some beauty/home products can’t be returned when the seal is broken after delivery
- Stick the included return sticker on the box
For every order that is returned, return costs of €5.95 will be deducted. Even if multiple orders are returned in one box, we will deduct €5.95 per order.
Please note: Returns are no longer possible for any orders placed on or after July 4, 2025. For international UPS orders, returns are no longer possible for orders placed on or after July 1, 2025.
Registering your return online with an account:
- Log into your account
- Register your return
- Fill in the reason for return
- Check and confirm your return
Registering your return online without an account:
- Go to the return page
- Fill in your name and your order number
- Your order number is stated in the order confirmation e-mail – please save this e-mail carefully!
- Fill in the reason for return
- Check and confirm your return