How do I return an order?

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Within the trial period of 14 days your order or a part of your order can be sent back. Register your return online within the 14 day trial period and sent back your order or part of your order within the following 14 days. A return can be registered and is easy to do.

A handeling fee of 1.95 will be deducted for returns.

- Please neatly pack the items you want to return back into the PB box
- Shoes need to be returned in the orginal packaging (do not use the shoebox for shipping)
- Some beauty/home products can’t be returned when the seal is broken after delivery
- Stick the included return sticker on the box

Registering your return online with an account:
- Log into your account
- Register your return
- Filling in the reason of return.
- Check and confirm your return

Registering your return online without an account:
- Go to Returns at the bottom of the website
- Fill in your name and your order number (your order number is stated in the order confirmation e-mail - please save this e-mail well!)
- Filling in the reason of return.
- Check and confirm your return

As soon as we've received your return registration, we'll send you an e-mail that further explains the returning process. 

Returning from the U.S.A., United Kingdom, Norway and Switzerland
Returns from the U.S.A, UK, Norway and Switzerland will only be accepted when sent with UPS. UPS will accept your parcel free of charge at a nearby UPS service point.

Please follow these steps:
- Print your return label and the necessary documents which can be found under ‘get shipping label’ in the email you’ll receive from UPS, after registering your return online.
- In case you haven’t received an email from UPS, please check your spambox.
- Place the documents and return label in the plastic holder that came with your order and attach this to the outside of your package.
- Drop off your package at your nearest UPS point.

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