Within the trial period of 14 days your order or a part of your order can be sent back. Register your return online within the 14 day trial period and sent back your order or part of your order within the following 14 days. A return can be registered and is easy to do.
A handeling fee of 1.95 will be deducted for returns.
- Please neatly pack the items you want to return back into the PB box
- Shoes need to be returned in the orginal packaging (do not use the shoebox for shipping)
- Some beauty/home products can’t be returned when the seal is broken after delivery
- Stick the included return sticker on the box
Registering your return online with an account:
- Log into your account
- Register your return
- Filling in the reason of return.
- Check and confirm your return
Registering your return online without an account:
- Go to Returns at the bottom of the website
- Fill in your name and your order number (your order number is stated in the order confirmation e-mail - please save this e-mail well!)
- Filling in the reason of return.
- Check and confirm your return
Returning from the UK, Switzerland, Norway & USA
Please register your return online: https://www.pb.nl/en/return
Follow these instructions:
- Print the label + commercial invoices
- Place the label + documents in the see through envelope provided with our your order
- Drop your package off the nearest UPS location
No label? Send your return to:
Perfectly Basics
Att. Returns
A. Hofmanweg 2d
2031BH Haarlem
The Netherlands
As soon as we've received your return registration, we'll send you an e-mail that further explains the returning process.
Refund your money
Within 3-5 business days of receiving the return confirmation email, you will receive the refund using the same payment method you used for the original transaction. We charge a 1,95 handling fee on every return. For UK orders a non-refundable of 10GBP is applied.
