Within the trial period of 14 days your order or a part of your order can be sent back free of charge, within the European Union and other selected countries . Register your return online within the 14 day trial period and sent back your order or part of your order within the following 14 days.
- Please neatly pack the items you want to return back into the PB box
- Shoes need to be returned in the orginal packaging (do not use the shoebox for shipping)
- Some beauty/home products can’t be returned when the seal is broken after delivery
- Stick the included return sticker on the box
For returns, a handling fee of 1.95 will be deducted.
Registering your return online with an account:
- Log into your account
- Register your return
- Fill in the reason of return
- Check and confirm your return
Registering your return online without an account:
- Go to the return page
- Fill in your name and your order number
- Your order number is stated in the order confirmation e-mail - please save this e-mail well!
- Fill in the reason of return
- Check and confirm your return
As soon as we've received your return registration, we'll send you an e-mail that further explains the returning process.
